Politique d’expédition
Where we ship
We ship worldwide from France. Every destination we serve has a standard and an express option, and delivery becomes free once your basket passes the threshold for your region.
Rates
| Destination | Standard | Express | Free from |
|---|---|---|---|
| France | €4.90 | €8.90 | €45 |
| European Union | €9.90 | €19.90 | €79 |
| Europe outside the EU | €14.90 | €29.90 | €139 |
| North America | €16.90 | €34.90 | €139 |
| Gulf states | €18.90 | €39.90 | €139 |
| Rest of the world | €19.90 | €44.90 | €149 |
The rate is the same whatever the size of your basket. Thresholds are calculated on the basket total after discounts and before delivery. The exact amount for your address is always shown at checkout before you pay.
Processing time
Orders are prepared within one to two business days. Players personalised with your own audio files or chosen artwork need two to three business days, because each one is prepared individually. Orders placed on a weekend or a public holiday are prepared the next business day.
Delivery estimates
Counted in business days from dispatch, not from the order:
- France — 2 to 3 days standard, 1 to 2 days express
- European Union — 3 to 6 days standard, 2 to 3 days express
- Europe outside the EU — 4 to 8 days standard, 2 to 4 days express
- North America — 5 to 10 days standard, 3 to 5 days express
- Gulf states — 5 to 10 days standard, 3 to 5 days express
- Rest of the world — 7 to 15 days standard, 4 to 8 days express
These are estimates from our carriers, not guarantees. Customs checks, weather and peak periods can add time.
Tracking
Every order is sent with tracking. You receive a tracking number by email as soon as your parcel is handed to the carrier. Tracking can take up to 24 hours to show its first scan.
Customs, duties and taxes
We do not charge VAT (Article 293 B of the French General Tax Code), so orders delivered inside the European Union have nothing further to pay. For destinations outside the EU, the destination country may charge import duties, taxes and a clearance fee on arrival. These are set by that country, are payable by the recipient, and are not included in our prices. We declare every parcel accurately and at its real value; we cannot mark an order as a gift or under-declare it.
Addresses and undelivered parcels
Please check your address carefully at checkout — we cannot change it once a parcel has been dispatched. If a parcel comes back to us because the address was incomplete, the recipient was unreachable, or customs charges were refused, we refund the items minus the outbound and return carriage. We are happy to send it again once the correct address is confirmed and the new delivery is paid.
Lost or damaged parcels
If tracking has not moved for ten business days, or your parcel arrives damaged, write to soundeen@gmail.com with your order number. We open an investigation with the carrier and, once it concludes, we replace the order or refund it. Please keep the packaging until the claim is settled.
Last updated: 03 September 2026