Good to know

Your questions, answered

The players

What exactly is a SounDeen player?

A Qur'an audio player built into a magnet. It sits on a fridge, a door or any metal surface, and plays on its own — no phone, no app, no account.

Do I need a phone or wifi to use it?

No. Everything plays from the device itself. Wifi and phones are never involved, which is the point: it works for a child or an older relative with no setup at all.

How long does the battery last?

Up to six hours of playback on a full charge.

Sound and content

Can I put my own recordings on it?

Yes. Choose I add my own MP3s on the product page and upload your files at the same time as you order. We load them for you before the player ships.

Cassettes and vinyls

What are the cassettes and vinyls for?

Each one is a separate piece of content you can swap into the player. Your player comes with two included; you can add as many as you like when ordering, at €0.50 each.

Can I add more later?

Yes, but the cheapest way is to add them to your first order — they travel in the same parcel and cost nothing extra to ship.

Ordering and discounts

How does the bundle discount work?

It is automatic. Two players take −5% off the players in your cart, three or more take −10%. You do not need a code, and the discount is already shown in the cart.

Can I configure each player differently?

Yes — that is the whole idea. If you order three, each one gets its own design, its own audio and its own extras. The tabs on the product page walk you through them one at a time.

What is the premium packaging?

A rigid box, wrapped and sealed, ready to give as it is. It costs €3, and it is offered free once your order passes the gift threshold for your country.

Do discount codes stack with the bundle discount?

No. The automatic bundle discount and discount codes do not combine — the cart applies whichever is in force.

Delivery

How much is delivery, and when is it free?

A single flat rate per region — €4.90 in France, €9.90 across the EU, €14.90 to €19.90 elsewhere — whatever the size of your basket. It becomes free once you pass your region's threshold, shown in the cart as you shop.

How long does it take?

Orders leave within one to two business days, or two to three for players personalised with your own files. From there, 2–3 days in France, 3–6 across the EU, and 5–15 for the rest of the world. Full detail is in our shipping policy.

Do I get a tracking number?

Yes, on every order. It is emailed as soon as the parcel is collected; the first scan can take up to 24 hours to appear.

Will I pay customs charges?

Inside the EU, nothing. We do not charge VAT (Article 293 B of the French tax code), so the price you see is the price you pay. Outside the EU, the destination country may charge import duties and a clearance fee on arrival, payable by the recipient.

Returns and guarantee

Can I change my mind?

You have fourteen days from delivery to withdraw, without giving a reason. You arrange and pay for the return yourself. Personalised players — loaded with your own files or carrying artwork you chose — cannot be returned, because they are made to your specification.

What if it arrives broken or stops working?

Write to us through the contact form with your order number. If the fault is ours, we cover the return postage and repair, replace or refund. Every product carries the two-year statutory guarantee.

How long does a refund take?

Within fourteen days of us receiving your return, back to the card or account you paid with.